Chapter 14
I restructured my approach at reviewing after reading Chapter 14. I was able to say I follow most of the guidelines. Where I took away the most useful information was on building a positive interpersonal relationship with your reviewers or writer. Typically I have been on the writing side trying to accept constructive criticism and be open to any comments or feedback that the reviewer may have to offer.
On the other side of the table, I have been a reviewer a handful of times and have always tried my best to begin with praise but have found myself shooting people down and then bringing them back up. I thought what I was doing was equally as effective, but starting with praise makes it much easier to approach the writer with encouragement and suggestions. It is a lot harder than it seems...on either end.
Chapter 15
The reading was very difficult to connect with because I have never been involved in any sort of testing of drafts for usability and persuasiveness. The one thing I did take away from the chapter that can be used in lots of writing and reading was avoiding biasing your test results. The five bullet points made all make it clear and easy to see how we can bias our readers or testers unintentionally and obtrusively. Of the five points made I would stick with remaining unobtrusive and deemphasizing your relationship to the draft.
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