What Melisa mentions in her Chapter 8 thoughts regarding the contradiction to what she has previously been taught has to be looked at in perspective to the class we are in. You are learning a new type of writing and although your typical English (literature) class may admire your use of fancy words, this is a reader centered approach. Not to disagree, just my thoughts...and you were the only person I could respond to because no one else has done the work yet, hahaha.
In terms of what you said in Chapter 19 and the 'customer always being right,' you are very right, but I would love to disagree. At my last job I argued with the owner that the customer is not always right based on actual numbers from these horrible customers and their contribution to our workplace. This brought up a huge debate...mostly everybody against me...in this small, profit-sharing, conservative, right -wing minded that stuck to the notion of making money by allowing the customer to always be right. This may be over analyzing what the chapter talks about but I just thought you would find this reading interesting. Sometimes the customer is wrong but be cautious...here you go.
1 comments:
I just had to respond :) I agree with you completely about the customer not always being right. I worked in retail for 3 years, and I always hated that statement. When the manager goes out of their way to make a customer feel better when they are obviously in the wrong, they undermine their employees. "We're sorry that you were a terrible customer and our employee had to correct you. Here is a gift certificate to our store." And who cares about keeping their business? Who wants bad customers in the first place?!? I feel very passionate about this subject. I've had a couple personal experiences with a customer calling a corporate line to complain when they were clearly in the wrong. And what did the company do? Gave them a gift certificate and apologized to them. I'm so glad I'm out of retail now.
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